# Investigating Airline Service Quality from a Business Traveller Perspective through the Integration of the Kano Model and Importance–Satisfaction Analysis

> Research article (Sustainability, 2023) · cited 11× · AI/ML

**Wikidata**: [openalex:W4365452622](https://www.wikidata.org/wiki/openalex:W4365452622)  
**Source**: https://4ort.xyz/entity/investigating-airline-service-quality-from-a-business-traveller-perspective-through-the-integration-of-the-kano-model-an