# Introducing a sensemaking perspective to the service experience

> Research article (Journal of Service Theory and Practice, 2021) · cited 15× · AI/ML

**Wikidata**: [openalex:W3214892119](https://www.wikidata.org/wiki/openalex:W3214892119)  
**Source**: https://4ort.xyz/entity/introducing-a-sensemaking-perspective-to-the-service-experience