# Interplay between Performance and Convenience in Customer Choice of Self-Service Technologies

> Research article (Current Journal of Applied Science and Technology, 2021) · cited 10× · AI/ML

**Wikidata**: [openalex:W3165762801](https://www.wikidata.org/wiki/openalex:W3165762801)  
**Source**: https://4ort.xyz/entity/interplay-between-performance-and-convenience-in-customer-choice-of-self-service-technologies