# Interacting with Chatbots: Message type and consumers' control

> Research article (Journal of Business Research, 2022) · cited 48× · AI/ML

**Wikidata**: [openalex:W4293705360](https://www.wikidata.org/wiki/openalex:W4293705360)  
**Source**: https://4ort.xyz/entity/interacting-with-chatbots-message-type-and-consumers-control