# Intelligence and humanness as key drivers of service value in Generative AI chatbots

> Research article (International Journal of Hospitality Management, 2025) · cited 15× · AI/ML

**Wikidata**: [openalex:W4408251325](https://www.wikidata.org/wiki/openalex:W4408251325)  
**Source**: https://4ort.xyz/entity/intelligence-and-humanness-as-key-drivers-of-service-value-in-generative-ai-chatbots