# Innovative service model of information services based on the sustainability balanced scorecard: Applied integration of the fuzzy Delphi method, Kano model, and TRIZ

> Research article (Expert Systems with Applications, 2022) · cited 34× · AI/ML

**Wikidata**: [openalex:W4280599069](https://www.wikidata.org/wiki/openalex:W4280599069)  
**Source**: https://4ort.xyz/entity/innovative-service-model-of-information-services-based-on-the-sustainability-balanced-scorecard-applied-integration-of-t