# Inertia in services: causes and consequences for switching

> Research article (Journal of Services Marketing, 2017) · cited 69× · AI/ML

**Wikidata**: [openalex:W2764163822](https://www.wikidata.org/wiki/openalex:W2764163822)  
**Source**: https://4ort.xyz/entity/inertia-in-services-causes-and-consequences-for-switching