# Increasing customer service efficiency through artificial intelligence chatbot

> Research article (Revista de Gestão, 2022) · cited 122× · AI/ML

**Wikidata**: [openalex:W4225407174](https://www.wikidata.org/wiki/openalex:W4225407174)  
**Source**: https://4ort.xyz/entity/increasing-customer-service-efficiency-through-artificial-intelligence-chatbot