# Incorporating textual information in customer churn prediction models based on a convolutional neural network

> Research article (International Journal of Forecasting, 2019) · cited 142× · AI/ML

**Wikidata**: [openalex:W2969701135](https://www.wikidata.org/wiki/openalex:W2969701135)  
**Source**: https://4ort.xyz/entity/incorporating-textual-information-in-customer-churn-prediction-models-based-on-a-convolutional-neural-network