# Including emotions in customer satisfaction measurement: a new perspective on loyalty

> Research article (Figshare, 2017) · cited 19× · AI/ML

**Wikidata**: [openalex:W2948807809](https://www.wikidata.org/wiki/openalex:W2948807809)  
**Source**: https://4ort.xyz/entity/including-emotions-in-customer-satisfaction-measurement-a-new-perspective-on-loyalty