# Incivility Begets Incivility: Understanding the Relationship Between Experienced and Enacted Incivility with Customers Over Time

> Research article (Journal of Business and Psychology, 2022) · cited 24× · AI/ML

**Wikidata**: [openalex:W4211041388](https://www.wikidata.org/wiki/openalex:W4211041388)  
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