# In bot we trust: A new methodology of chatbot performance measures

> Research article (Business Horizons, 2019) · cited 331× · AI/ML

**Wikidata**: [openalex:W2974124990](https://www.wikidata.org/wiki/openalex:W2974124990)  
**Source**: https://4ort.xyz/entity/in-bot-we-trust-a-new-methodology-of-chatbot-performance-measures