# Improving sentiment scoring mechanism: a case study on airline services

> Research article (Industrial Management & Data Systems, 2018) · cited 16× · AI/ML

**Wikidata**: [openalex:W2888047328](https://www.wikidata.org/wiki/openalex:W2888047328)  
**Source**: https://4ort.xyz/entity/improving-sentiment-scoring-mechanism-a-case-study-on-airline-services