# Improving professional service operations: action research in a law firm

> Research article (International Journal of Operations & Production Management, 2021) · cited 13× · AI/ML

**Wikidata**: [openalex:W3167806986](https://www.wikidata.org/wiki/openalex:W3167806986)  
**Source**: https://4ort.xyz/entity/improving-professional-service-operations-action-research-in-a-law-firm