# Improvement of call center customer service in a thai bank using disco fuzzy mining algorithm

> Research article (2015 13th International Conference on ICT and Knowledge Engineering (ICT & Knowledge Engineering 2015), 2015) · cited 28× · AI/ML

**Wikidata**: [openalex:W2206242267](https://www.wikidata.org/wiki/openalex:W2206242267)  
**Source**: https://4ort.xyz/entity/improvement-of-call-center-customer-service-in-a-thai-bank-using-disco-fuzzy-mining-algorithm