# Implementing Social Customer Relationship Management in Turbulent Environments: A Dynamic Capabilities Perspective

> Research article (Webology, 2021) · cited 10× · AI/ML

**Wikidata**: [openalex:W3119799418](https://www.wikidata.org/wiki/openalex:W3119799418)  
**Source**: https://4ort.xyz/entity/implementing-social-customer-relationship-management-in-turbulent-environments-a-dynamic-capabilities-perspective