# Implementation and impacts of IT Service Management in the IT function

> Research article (International Journal of Information Management, 2023) · cited 23× · AI/ML

**Wikidata**: [openalex:W4318832229](https://www.wikidata.org/wiki/openalex:W4318832229)  
**Source**: https://4ort.xyz/entity/implementation-and-impacts-of-it-service-management-in-the-it-function