# Impact of Social CRM Capabilities on Firm Performance

> Research article (International Journal of Information Systems in the Service Sector, 2016) · cited 14× · AI/ML

**Wikidata**: [openalex:W2489256408](https://www.wikidata.org/wiki/openalex:W2489256408)  
**Source**: https://4ort.xyz/entity/impact-of-social-crm-capabilities-on-firm-performance