# Impact of perception of COVID-19 on NPI, job satisfaction, and customer orientation: Highlighting three types of NPIs for the airline industry

> Research article (Journal of Air Transport Management, 2022) · cited 16× · AI/ML

**Wikidata**: [openalex:W4210745187](https://www.wikidata.org/wiki/openalex:W4210745187)  
**Source**: https://4ort.xyz/entity/impact-of-perception-of-covid-19-on-npi-job-satisfaction-and-customer-orientation-highlighting-three-types-of-npis-for-t