# Impact of IT Infrastructure on Customer Service Performance: The Role of Micro-IT Capabilities and Online Customer Engagement

> Research article (Journal of the Association for Information Systems, 2015) · cited 19× · AI/ML

**Wikidata**: [openalex:W1034546760](https://www.wikidata.org/wiki/openalex:W1034546760)  
**Source**: https://4ort.xyz/entity/impact-of-it-infrastructure-on-customer-service-performance-the-role-of-micro-it-capabilities-and-online-customer-engage