# Impact of Gen-AI chatbots on consumer services experiences and behaviors: Focusing on the sensation of awe and usage intentions through a cybernetic lens

> Research article (Journal of Retailing and Consumer Services, 2024) · cited 40× · AI/ML

**Wikidata**: [openalex:W4403363241](https://www.wikidata.org/wiki/openalex:W4403363241)  
**Source**: https://4ort.xyz/entity/impact-of-gen-ai-chatbots-on-consumer-services-experiences-and-behaviors-focusing-on-the-sensation-of-awe-and-usage-inte