# Illusion of control in service failure situations: customer satisfaction/dissatisfaction, complaints, and behavioural intentions

> Research article (Current Psychology, 2023) · cited 22× · AI/ML

**Wikidata**: [openalex:W4319066739](https://www.wikidata.org/wiki/openalex:W4319066739)  
**Source**: https://4ort.xyz/entity/illusion-of-control-in-service-failure-situations-customer-satisfaction-dissatisfaction-complaints-and-behavioural-inten