# icsBERTs: Optimizing Pre-trained Language Models in Intelligent Customer Service

> Research article (Procedia Computer Science, 2023) · cited 10× · AI/ML

**Wikidata**: [openalex:W4386336927](https://www.wikidata.org/wiki/openalex:W4386336927)  
**Source**: https://4ort.xyz/entity/icsberts-optimizing-pre-trained-language-models-in-intelligent-customer-service