# I know you, you know me: the effects of customer empathy and employee self-disclosure on customer citizenship behavior

> Research article (Journal of Service Theory and Practice, 2022) · cited 15× · AI/ML

**Wikidata**: [openalex:W4308917464](https://www.wikidata.org/wiki/openalex:W4308917464)  
**Source**: https://4ort.xyz/entity/i-know-you-you-know-me-the-effects-of-customer-empathy-and-employee-self-disclosure-on-customer-citizenship-behavior