# Humans Are Not Machines: The Behavioral Impact of Queueing Design on Service Time

> Research article (Management Science, 2017) · cited 102× · AI/ML

**Wikidata**: [openalex:W3121473826](https://www.wikidata.org/wiki/openalex:W3121473826)  
**Source**: https://4ort.xyz/entity/humans-are-not-machines-the-behavioral-impact-of-queueing-design-on-service-time