# Humans and/or robots? Tourists’ preferences towards the humans–robots mix in the service delivery system

> Research article (Service Business, 2022) · cited 43× · AI/ML

**Wikidata**: [openalex:W4312162380](https://www.wikidata.org/wiki/openalex:W4312162380)  
**Source**: https://4ort.xyz/entity/humans-and-or-robots-tourists-preferences-towards-the-humansrobots-mix-in-the-service-delivery-system