# Human or AI robot? Who is fairer on the service organizational frontline

> Research article (Journal of Business Research, 2024) · cited 26× · AI/ML

**Wikidata**: [openalex:W4399170782](https://www.wikidata.org/wiki/openalex:W4399170782)  
**Source**: https://4ort.xyz/entity/human-or-ai-robot-who-is-fairer-on-the-service-organizational-frontline