# Human-machine collaboration in online customer service – a long-term feedback-based approach

> Research article (Electronic Markets, 2020) · cited 16× · AI/ML

**Wikidata**: [openalex:W3023018833](https://www.wikidata.org/wiki/openalex:W3023018833)  
**Source**: https://4ort.xyz/entity/human-machine-collaboration-in-online-customer-service-a-long-term-feedback-based-approach