# How to influence consumer mindset: A perspective from service recovery

> Research article (Journal of Retailing and Consumer Services, 2018) · cited 62× · AI/ML

**Wikidata**: [openalex:W2793476376](https://www.wikidata.org/wiki/openalex:W2793476376)  
**Source**: https://4ort.xyz/entity/how-to-influence-consumer-mindset-a-perspective-from-service-recovery