# How to design a sustainable last-mile delivery and returns business model from E-Customers' expectations perspective?

> Research article (Research in Transportation Business & Management, 2024) · cited 11× · AI/ML

**Wikidata**: [openalex:W4401938186](https://www.wikidata.org/wiki/openalex:W4401938186)  
**Source**: https://4ort.xyz/entity/how-to-design-a-sustainable-last-mile-delivery-and-returns-business-model-from-e-customers-expectations-perspective