# How-to Bureaucracy: A Concept of Citizens’ Administrative Literacy

> Research article (Administration & Society, 2021) · cited 124× · AI/ML

**Wikidata**: [openalex:W3134527054](https://www.wikidata.org/wiki/openalex:W3134527054)  
**Source**: https://4ort.xyz/entity/how-to-bureaucracy-a-concept-of-citizens-administrative-literacy