# How Sincere is an Apology? Recovery Satisfaction in A Robot Service Failure Context

> Research article (Journal of Hospitality & Tourism Research, 2021) · cited 139× · AI/ML

**Wikidata**: [openalex:W3158018294](https://www.wikidata.org/wiki/openalex:W3158018294)  
**Source**: https://4ort.xyz/entity/how-sincere-is-an-apology-recovery-satisfaction-in-a-robot-service-failure-context