# How online service recovery approaches bolster recovery performance? A multi-level perspective

> Research article (Service Business, 2015) · cited 25× · AI/ML

**Wikidata**: [openalex:W2000745226](https://www.wikidata.org/wiki/openalex:W2000745226)  
**Source**: https://4ort.xyz/entity/how-online-service-recovery-approaches-bolster-recovery-performance-a-multi-level-perspective