# How frontline employees' communication styles affect consumers' willingness to interact: The boundary condition of emotional ability similarity

> Research article (Journal of Retailing and Consumer Services, 2022) · cited 23× · AI/ML

**Wikidata**: [openalex:W4286775413](https://www.wikidata.org/wiki/openalex:W4286775413)  
**Source**: https://4ort.xyz/entity/how-frontline-employees-communication-styles-affect-consumers-willingness-to-interact-the-boundary-condition-of-emotiona