# How do consumers react to chatbots' humorous emojis in service failures

> Research article (Technology in Society, 2023) · cited 83× · AI/ML

**Wikidata**: [openalex:W4364367567](https://www.wikidata.org/wiki/openalex:W4364367567)  
**Source**: https://4ort.xyz/entity/how-do-consumers-react-to-chatbots-humorous-emojis-in-service-failures