# How consumers respond to service failures caused by algorithmic mistakes: The role of algorithmic interpretability

> Research article (Journal of Business Research, 2024) · cited 38× · AI/ML

**Wikidata**: [openalex:W4392432788](https://www.wikidata.org/wiki/openalex:W4392432788)  
**Source**: https://4ort.xyz/entity/how-consumers-respond-to-service-failures-caused-by-algorithmic-mistakes-the-role-of-algorithmic-interpretability