# How consumers react differently toward humanoid vs. nonhumanoid robots after service failures: a moderated chain mediation model

> Research article (International Journal of Emerging Markets, 2023) · cited 21× · AI/ML

**Wikidata**: [openalex:W4322618392](https://www.wikidata.org/wiki/openalex:W4322618392)  
**Source**: https://4ort.xyz/entity/how-consumers-react-differently-toward-humanoid-vs-nonhumanoid-robots-after-service-failures-a-moderated-chain-mediation