# How categorization impacts the design of requests: Asking for email addresses in call-centre interactions

> Research article (Language in Society, 2021) · cited 12× · AI/ML

**Wikidata**: [openalex:W3193369736](https://www.wikidata.org/wiki/openalex:W3193369736)  
**Source**: https://4ort.xyz/entity/how-categorization-impacts-the-design-of-requests-asking-for-email-addresses-in-call-centre-interactions