# Hierarchical LSTMs with Joint Learning for Estimating Customer Satisfaction from Contact Center Calls

> Research article (Interspeech 2017, 2017) · cited 24× · AI/ML

**Wikidata**: [openalex:W2748729934](https://www.wikidata.org/wiki/openalex:W2748729934)  
**Source**: https://4ort.xyz/entity/hierarchical-lstms-with-joint-learning-for-estimating-customer-satisfaction-from-contact-center-calls