# Heterogeneity in perception of service quality attributes of bus transit across various user categories- A case of Kolkata

> Research article (Transportation research procedia, 2020) · cited 20× · AI/ML

**Wikidata**: [openalex:W3087506053](https://www.wikidata.org/wiki/openalex:W3087506053)  
**Source**: https://4ort.xyz/entity/heterogeneity-in-perception-of-service-quality-attributes-of-bus-transit-across-various-user-categories-a-case-of-kolkat