# Healthcare service failure: how dissatisfied patients respond to poor service quality

> Research article (International Journal of Operations & Production Management, 2018) · cited 68× · AI/ML

**Wikidata**: [openalex:W2801436225](https://www.wikidata.org/wiki/openalex:W2801436225)  
**Source**: https://4ort.xyz/entity/healthcare-service-failure-how-dissatisfied-patients-respond-to-poor-service-quality