# Have an omnichannel seamless interaction experience! Dimensions and effect on consumer satisfaction

> Research article (Journal of Marketing Management, 2020) · cited 74× · AI/ML

**Wikidata**: [openalex:W3080475966](https://www.wikidata.org/wiki/openalex:W3080475966)  
**Source**: https://4ort.xyz/entity/have-an-omnichannel-seamless-interaction-experience-dimensions-and-effect-on-consumer-satisfaction