# Future service technologies: is service research on track with business reality?

> Research article (Journal of Services Marketing, 2019) · cited 81× · AI/ML

**Wikidata**: [openalex:W2953168895](https://www.wikidata.org/wiki/openalex:W2953168895)  
**Source**: https://4ort.xyz/entity/future-service-technologies-is-service-research-on-track-with-business-reality