# Frontline robots in tourism and hospitality: service enhancement or cost reduction?

> Research article (Electronic Markets, 2020) · cited 281× · AI/ML

**Wikidata**: [openalex:W3045837085](https://www.wikidata.org/wiki/openalex:W3045837085)  
**Source**: https://4ort.xyz/entity/frontline-robots-in-tourism-and-hospitality-service-enhancement-or-cost-reduction