# Frontline employees’ nonverbal cues in service encounters: a double-edged sword

> Research article (Journal of the Academy of Marketing Science, 2016) · cited 57× · AI/ML

**Wikidata**: [openalex:W2344361935](https://www.wikidata.org/wiki/openalex:W2344361935)  
**Source**: https://4ort.xyz/entity/frontline-employees-nonverbal-cues-in-service-encounters-a-double-edged-sword