# Frontline Employees' Acceptance of and Resistance to Service Robots in Stationary Retail - An Exploratory Interview Study

> Research article (Journal of Service Management Research, 2020) · cited 53× · AI/ML

**Wikidata**: [openalex:W3005726290](https://www.wikidata.org/wiki/openalex:W3005726290)  
**Source**: https://4ort.xyz/entity/frontline-employees-acceptance-of-and-resistance-to-service-robots-in-stationary-retail-an-exploratory-interview-study