# Front-office multitasking between service encounters and back-office tasks

> Research article (European Journal of Operational Research, 2020) · cited 10× · AI/ML

**Wikidata**: [openalex:W3021590046](https://www.wikidata.org/wiki/openalex:W3021590046)  
**Source**: https://4ort.xyz/entity/front-office-multitasking-between-service-encounters-and-back-office-tasks