# From familiarity to acceptance: The impact of Generative Artificial Intelligence on consumer adoption of retail chatbots

> Research article (Journal of Retailing and Consumer Services, 2025) · cited 65× · AI/ML

**Wikidata**: [openalex:W4406450210](https://www.wikidata.org/wiki/openalex:W4406450210)  
**Source**: https://4ort.xyz/entity/from-familiarity-to-acceptance-the-impact-of-generative-artificial-intelligence-on-consumer-adoption-of-retail-chatbots