# From failure to forgiveness: Robots’ proactive role in the tourism industry

> Research article (Tourism Management, 2025) · cited 10× · AI/ML

**Wikidata**: [openalex:W4411406114](https://www.wikidata.org/wiki/openalex:W4411406114)  
**Source**: https://4ort.xyz/entity/from-failure-to-forgiveness-robots-proactive-role-in-the-tourism-industry