# From Customer-, to Actor-, to Stakeholder Engagement: Taking Stock, Conceptualization, and Future Directions

> Research article (Journal of Service Research, 2020) · cited 136× · AI/ML

**Wikidata**: [openalex:W3114433944](https://www.wikidata.org/wiki/openalex:W3114433944)  
**Source**: https://4ort.xyz/entity/from-customer-to-actor-to-stakeholder-engagement-taking-stock-conceptualization-and-future-directions